At Reisutra Atelier, every piece reflects our commitment to thoughtful design, premium fabrics and detailed craftsmanship. We want you to shop with confidence, so our Return, Exchange & Refund Policy clearly explains the options available for standard products, embroidered designs and personalized orders.
This policy applies to purchases made through our official online store, subject to applicable consumer protection laws in India.
Standard Products Ready-to-Ship Designs
For eligible, non-personalized products, including ready-to-ship embroidered T-shirts, you may request an exchange within 7 calendar days of delivery.
To qualify, the product must:
- Be unworn, unwashed and unused.
- Be free from perfume, deodorant marks, stains, damage or alterations.
- Have all original tags, labels and packaging intact.
- Be accompanied by your order number or proof of purchase.
Change of mind or size issues:
For voluntary returns, we offer an exchange for an available size or an eligible alternative product. Refunds or store credit for change-of-mind requests are not part of our standard policy.
- Size availability: Exchanges depend on available inventory. If the requested size is unavailable, we will discuss available alternatives with you.
Please check the size chart and product description carefully before placing your order.
Custom, Personalized Made-to-Order Products:
Products personalized with a name, initials, custom text, customer-provided artwork or a specially commissioned design are made specifically for you.
For these products:
- Change-of-mind returns and voluntary exchanges are not accepted once production has started.
- Incorrect spelling, dates, design selections, thread colours or sizing information supplied by the customer are the customer's responsibility.
- Please review all personalization details and size information carefully before confirming your order.
- Cancellation or modification requests may be considered before production begins. Once production has started, cancellation or modification may not be possible.
These restrictions do not apply where a return, replacement, repair or refund is required under applicable law, or where Reisutra Atelier has supplied a defective, damaged, incorrect or materially misdescribed product.
Damaged, Defective, Wrong or Incorrectly Embroidered Products:
We stand behind the quality of our products and embroidery.
If you receive a product that is damaged, defective, different from the product ordered, or contains an embroidery error attributable to Reisutra, please contact us as soon as reasonably possible.
To help us resolve the issue, please provide:
- Your order number.
- Clear photographs or a short video showing the issue (Not AI Generated).
- A brief description of the problem.
Where appropriate, we may arrange a replacement, repair, exchange or refund in accordance with the circumstances and applicable law.
Reisutra Atelier will cover reasonable return shipping costs for verified issues attributable to us. We will not charge you return shipping for a remedy that we are legally required to provide.
Please report visible damage or order discrepancies promptly. However, a reporting deadline in this policy will not remove any rights you have under applicable law.
Digital Proofs Custom Design Approval :
For selected custom orders, Reisutra Atelier may provide a digital design proof for approval before production.
- Please carefully check spelling, placement, design size, colours and other visible details before approving the proof.
- Approval confirms the design details shown in the proof.
How to Request an Exchange, Return or Refund
To submit a request:
Email sales@reisutra.com with the subject line “Return / Exchange / Refund Request – Order #[Order Number]”.
Include your order number, reason for the request and clear photographs or videos where relevant.
Wait for our instructions before shipping any product back.
Pack the product securely with its original tags and packaging, where applicable.
Ship the product using the approved return method.
Unapproved returns may be delayed while we verify the order and arrange the appropriate next steps.
Return Shipping Charges
Voluntary size exchange or eligible change-of-mind exchange: The customer pays the applicable return and reshipping charges.
Wrong, damaged or defective product attributable to Reisutra: Reisutra covers reasonable return shipping and the shipping required for an agreed replacement, as applicable.
Other cases: Shipping charges will be communicated clearly before a voluntary return or exchange is arranged.
Original shipping charges, where applicable, are handled in accordance with the circumstances and applicable law.
Refund Processing
Where a refund is approved or legally required:
- Refunds will generally be issued to the original payment method.
- Refund processing will normally begin within 5–10 business days after approval, subject to the return verification process and applicable legal requirements.
- Your bank, card issuer or payment provider may take additional time to credit the amount.
- Any legally required refund will be processed within the applicable statutory timeframe.
- Store credit or an alternative resolution may be offered where appropriate, but will not replace a refund or other remedy that is legally required.
Products Not Eligible for Voluntary Exchange
Unless a remedy is required under applicable law, voluntary exchanges are not available for:
- Personalized or customer-commissioned products after production begins.
- Products that have been worn, washed, used, altered or damaged after delivery.
- Products returned without their original tags or in an unsuitable condition.
- Requests made outside the applicable exchange window.
This section does not exclude remedies for defective, damaged, incorrectly supplied or materially misdescribed products where such remedies are required by law.
Contact Customer Support
For all return, exchange and refund queries, contact:
Brand: Reisutra Atelier
WhatsApp: +91 7498499969
Email: sales@reisutra.com
Website: https://reisutra.com
Please include your order number in all correspondence so we can assist you efficiently.
Policy Updates Consumer Rights
Reisutra Atelier may update this policy from time to time. The policy applicable to your order will be interpreted consistently with applicable consumer protection laws.
Nothing in this policy limits or excludes any consumer right or remedy that cannot lawfully be excluded under Indian law.